FREQUENTLY ASKED QUESTIONS
I don’t always need a pet door. If I don’t want it up, what do I do with it?
One of the best parts about the Pop-Up Pet Door is that it easily folds up for storage. Pop up this temporary dog door only when you need it!
Is it washable?
Yes. The Pop-Up Pet Door is 100% washable.
How heavy is it?
It weighs about two pounds.
How thick is it?
The Pop-Up Pet Door is 0.39" thick. It is sized to be lightweight and fit in the gap of most sliding glass or screen doors.
What material is it made from?
The Pop-Up Pet Door is made from a lightweight plastic called coroplast. The flap is made from neoprene.
Can this be used as a security door?
No. It is not intended to be used as a security door.
I see you have to attach a piece of hook velcro to the inside of the frame. Will it affect my door?
Nope! You won't even really see it or notice it's there. Your door slides right over it.
If I open my door, will the Pop-Up Pet Door stay up?
Yes. It stays securely attached even when you open your door.
Is there a carrying bag included with the door?
As of right now, we DO NOT have any carrying bags available for the Pop-Up Pet Door.
I see in your installation instructions that it is recommended to use a security bar or sliding door lock and weather-seal. Why?
Because the bottom is frameless, it's a good idea to have something like a sliding door lock or security bar to put pressure on the pet door and support it. If you are using the 6" or 8” door, a security bar also helps to keep unwanted intruders out.
If you notice any gap between your Pop-Up Pet Door and door frame, adding a weather-seal can help to fill the extra space. This will help to keep out bugs and add additional support.
(The Pop-Up Pet Door is not intended to be used as a security pet door. It does not have a locking mechanism.)
WILL THE POP-UP PET DOOR FIT MY DOOR?
My door is less than 80” tall. It’s only 78”, Will it still work?
Yes. You can adjust the height of the flap by up to two inches.
What kind of doors does the Pop-Up Pet Door work with?
The Pop-Up Pet Door is a sliding door dog door, so it works with your glass sliding or sliding screen doors only. It does NOT work with swing-out doors, sliding glass doors that are installed backward, double sliding doors or french doors and some Pella Doors.
WILL MY PET USE MY POP-UP PET DOOR?
I’ve been wanting to find a pet door that my cat will use. But they are nervous about using one.
By nature, cats don’t like things that startle them. Most flaps will slap them on the behind after they have gone through the doors. Because of the soft material we use on our flaps, this does not happen. Cats love it — and you can also remove the flap for training! While most people use the Pop-Up Pet Door for dogs, there are many who use it as a cat door.
My pet is afraid of pet doors. How do I get them to use it?
My dog was afraid of pet doors too. I made this one so that you can easily remove the flap to allow the pet to get used to it. Once they are used to going in and out, you can then re-attach the flap.
POP-UP PET DOOR TROUBLESHOOTING
I received my new Pop-Up Pet Door but I ordered the wrong size. Now what?
If you let us know within our 30-day guarantee we will ask you to send it back to us and then have you reorder the correct size but will be assessed a 20% restocking fee.
My velcro doesn’t seem to be working anymore. What should I do?
If you put your pet door insert up and down several times a day, eventually the velcro loop will start to wear out. Velcro does start to lose its ability to attach after many uses. If you start to notice the velcro is not staying attached as it should you may need to replace the loop velcro. You can buy this here.
How do I install the Pop-Up Pet Door?
Installing the Pop-Up Pet Door is easy! It takes just a few minutes and requires no tools. Watch the video below to see how.
For more detailed installation instructions, click here.
OTHER QUESTIONS ABOUT THE POP-UP PET DOOR
Where is it manufactured?
The Pop-Up Pet Door is made in China. Orders are shipped out of California and the UK.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, GPay, and Shopify Pay.
If you choose to check out using Apple Pay, be sure your shipping address is correct in your Apple Pay account before checking out.
How do I apply my discount code?
You may enter your discount code or gift card code at checkout. Please note, discount codes and gift card balances cannot be applied while checking out with GPay, Shopify Pay, or Apple Pay.
In order to receive a discount on your order, you must apply a coupon code when checking out. We will not apply a discount code after orders have been submitted.
How long will my order take to arrive?
Orders for standard doors are shipped out within 1-2 business days from the time of order for U.S. addresses and within four business days for international orders. Usually, the door should arrive within eight days for U.S. orders and within 2 weeks for international orders.
For all other products, please allow up to 45 days for both U.S. and international orders.
What is your return policy?
Please refer to our returns page.